When should an organisation seek external/expert intervention?
Smart organisations constantly learn from their own experience and from the experience of others. It is in this context that seeking expert advice and perspective becomes very useful?. If the need is specific and requires expertise that the organisation does not have internally, seeking that competency externally is productive. In other situations, if the impact on the organisation is significant, it may also be prudent to re-confirm through external expertise. This, however, should not be an excuse for management to take the easy path and invite consultants to the job of management. The analogy is simple, if anyone needs advice on knee replacement surgery, they will seek the best orthopaedic surgeon and not an orthodontist!
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