Governance and ethics are critical pillars of corporate organisations. Where they are strongly intertwined with the organisation’s strategy, they become the strong backbone on which the organisation grows stronger. And where they aren’t given their due, the organisation’s very existence becomes weak and unsustainable.
Our speakers Naina Lal Kidwai and Sumit Makhija give their views on the importance of governance from an organisation’s viewpoint and an advisory viewpoint respectively.
Organisation View: Naina Lal Kidwai, Chairman, Max Financial Services and Senior Advisor, Advent Private Equity
What goes into developing a robust corporate governance framework in an organisation?
Enhancing governance in an organisation is hugely dependent on the tone at the top. The top management has to walk the talk—and every action has to reflect the values of the organisation. How you act and actions taken against those who don’t get it are important signals of what the organisation stands for.
I would like to believe that people generally seek organisations with high values and indeed this helps in recruiting and retaining staff as employees are proud to belong to organisations with high governance standards. An organisation with poor standards is likely to have to watch its employees closely as individuals then work for private gain, possibly creaming off money to line their private pockets as they learn bad practices from their bosses. The right governance standard is a win-win for the organisation.
How can an organization covert the governance framework into an effectively implemented principle followed by employees?
While I believe people generally want to do the right thing, we live in an environment, unfortunately, where there is a blurring of the right and wrong and bad practice is not frowned upon and, in fact, tolerated too easily. Training programs will have to go beyond opening statements of commitments to values the organisation embraces. We need to run training modules encouraging our employees to think this through, go through role-plays on how to act. A sales training course would need to focus on values and what is construed as mis-selling and not just how to close a deal. The values of the organisation should be captured in short catchy phrases which are evident everywhere—when you open up your computer, on posters, mugs and giveaways, awards, blogs and more.
Studies show that better engagement scores of employees are achieved in those organisations where the DNA of the organisation is right. This alignment needs to be worked on as it doesn’t happen just because we believe in it. Employee volunteering programs where employees volunteer their time for the companies’ CSR programs can also align the corporate’s and its employees’ aspirations of giving back to society. Studies have shown that such programs also enhance employee engagement with the organisation.
Nor can we stop at our organisation alone. We need to work with our suppliers and encourage them to embrace our values. Take the case of water where there are many examples of business disruption due to water challenges. Short-term efforts to tackle water woes will not be very beneficial unless water is reliably delivered and sustainably managed. Water stewardship starts with companies responding to their own water-related risks through improvements in policies and processes, collaboration with external stakeholders including its supply chain and working collectively to enhance efficient water management including at the catchment level.
Values cannot be negotiable and companies that follow these principles are rewarded in the long run by all stakeholders—employees, shareholders, and the communities they serve.
Advisory View: Sumit Makhija, Partner – Forensic, Financial Advisory, Deloitte Touche Tohmatsu India LLP
How big is the problem of corporate fraud in India? And how does it compare with the rest of the world?
Corporate fraud is a significant problem in India, which is evident from a spate of large scale frauds affecting several companies in the recent years. Fraud may occur at all levels and in numerous ways, such as financial misstatement, bribery and corruption, asset misappropriation, data theft/leakage, identify theft, to name a few. This is despite the efforts of organizations to step up their fraud management mechanisms and of the government in tightening regulations to curb the issue of fraud and corruption.
The Deloitte India Fraud Survey Edition II corroborates this, indicating that 80% of large companies experienced fraud, misconduct or malpractice in the last two years, impacting them significantly. From a futuristic standpoint, 70% of respondents from large companies believe that corporate fraud is set to rise more over the next two years. The main reasons identified were diminishing ethical values and ineffective controls. Preparedness to emerging fraud and noncompliance risks such as social media and anti-competitive behaviour appears to be low among corporates. The survey also found that opportunities for fraud also arise when the tone at the top is lax or due diligence is inadequate.
The situation is similar across the globe, with fraud and corruption being seen as serious cause for concern by corporates and governments worldwide. According to the Report to the Nations on Occupational Fraud and Abuse 2016, a study conducted by the Association of Certified Fraud Examiners (ACFE), the typical organization loses 5% of its revenues in a given year as a result of fraud, which is tantamount to the total loss exceeding USD 6.3 billion.
Does the country have the right policy environment for corporate governance?
The government has been taking steps in the right direction to support corporates in their fight against fraud by introducing specific section in the Companies Act 2013, which casts significant responsibility on senior management for fraud risk management and also has provisions for penalties on companies and their officials that are found to be noncompliant. Taking a cue from anti-corruption laws and enforcement actions across the globe, the Indian government also proposed the Prevention of Corruption (Amendment) Bill, 2013, which widens the scope of the existing law as well as its reach and is pending for approval with the government.
One of the major initiatives taken by the government has been demonetization, which, among other objectives, aims to curb corruption as one of the key agendas. However, the most important issue facing such inititiaves is the effective implementation of laws and regulations to curb fraud and corruption and create a strong corporate governance environment, as demonetization by itself will not prohibit people and companies from undertaking corrupt activities.
How important is it to have cooperation between public and private sector for fighting corruption?
Corruption does not have any sectoral preference, and is equally prevalent in both the public and the private sector. The private sector plays a significant role in the supply side of corruption, i.e., paying bribes, while the public sector in India is perceived as the key recipient across functions.
Entities in the private sector cannot ignore their critical role in creating a sustainable anti-corruption culture within and outside their organizations, which can be implemented with effective corporate governance, creating an ethical culture, collaborating with government and civil society in knowledge sharing forums, and setting up a zero tolerance policy for corruption. This needs to be supplementary to the role of the public sector in fighting corruption, as the government may build up a framework to tackle fraud and corruption but making it effective requires active participation from everyone.
The fight against fraud/corruption is not the government’s fight alone; it is a fight for all stakeholders – government, business, and citizens. A policy framework which is not supported and enforced (both public and private) is bound to be ineffective, as would failure to recognize and report any noncompliance. Collaboration between the private and public sectors, with both assuming responsibility and taking ownership towards effective implementation, are paramount to root out the menace of fraud and corruption.
Naina Lal Kidwai is a well-known leader who has successfully broken the glass ceiling, with many firsts to her credit – from being the first Indian woman MBA from Harvard Business School to the first woman to head a private sector / foreign bank in India and the first woman to be elected as President of India’s leading national industry association, FICCI, in 86 years.
She brings her experience and wisdom in the corporate world to her sessions and speaks about organizational culture, values, discovering one’s true potential and leadership. She also speaks on environmental issues like water, sanitation, energy efficiency and pollution – topics that she is actively engaged in through think tanks and not-for-profit organisations in India and abroad. She writes frequently in mainline dailies and has authored a book on these subjects.
Over Naina’s professional journey, she has led investment banking at Morgan Stanley and was Executive Director on the board of HSBC Asia Pacific and Chairman HSBC India as well as CEO of the bank in India. Currently, she is Chairman India Advisory Board of Advent International Private Equity. She is also a Non-Executive Director on the global board of LafargeHolcim and Nestle where she recently concluded a 12-year engagement. Other board engagements include Max Financial Services, CIPLA and Nayara Energy
She has been repeatedly listed amongst the most powerful women in business and is the recipient of several awards and honours including the Padma Shri for her contribution to Trade and Industry.
She has authored three books including the bestsellers “30 women in Power: Their Voices, Their Stories” and “Survive Or Sink: An Action Agenda for Sanitation, Water, Pollution, and Green Finance”.View Profile